📜 Comprehensive & Exhaustive Return and Refund Policy

In cognizance of the fact that product delivery is a critical vector in the overall customer satisfaction paradigm, SATVIKSH hereby delineates, with meticulous specificity, the conditions, exceptions, prerequisites, and procedural formalities governing the return and reimbursement of goods dispatched through our logistical channels. It is emphatically asserted that any purported return or claim for reimbursement is strictly contingent upon compliance with the stipulations enumerated herein and that deviation therefrom may, at the sole discretion of SATVIKSH, result in the nullification of any eligibility whatsoever.

🌀 Exceptional Circumstances for Return

Returns shall be considered solely under exceptional, unanticipated, and documented circumstances, which, for the avoidance of doubt, excludes customer preference, subjective dissatisfaction, or perceived incongruence with expected aesthetic or functional anticipations. Eligibility shall be contingent upon:

• Submission of high-resolution video demonstrating parcel condition immediately post-delivery.
• Provision of photographic evidence detailing specific defects, discrepancies, or anomalies.
• Adherence to specified timelines communicated by SATVIKSH, failure of which may render claims null and void.
• Exclusive evaluation by our designated warehouse team within the territorial boundaries of India, where physical inspection and verification is mandatory prior to any refund processing.

🚛 Delivery & Return Charge Protocol

It is hereby codified that all charges pertaining to initial delivery, subsequent reverse logistics, and any ancillary handling, packaging, or administrative fees are irrevocably the responsibility of the customer. These charges are non-reimbursable and must be acknowledged as such before initiating any return procedure. Under no circumstances shall SATVIKSH provide compensation, exemption, or waiver for such charges. The applicability of delivery and return charges is explicit and absolute.

📦 Refund Eligibility & Scope

Refunds, when sanctioned, shall be limited solely to the base monetary value of the product(s) returned. Taxes, levies, shipping, handling, and any additional incidental costs shall remain the exclusive obligation of the customer. Refunds are disbursed only upon:

• Successful receipt of the returned item at our designated India warehouse.
• Inspection, verification, and validation of the product’s integrity relative to the claims submitted in video/photographic evidence.
• Determination by our logistics team that the returned product complies fully with the prerequisites outlined in this policy.

📸 Mandatory Media Requirements

Customers must provide detailed visual documentation including:

• Video footage showing the unboxing of the delivered parcel and the intact condition of all items contained therein.
• High-quality photographs of product(s) highlighting defects or discrepancies prompting the return request.

Absence of such media will result in automatic disqualification from the return process. This stipulation is strictly enforced to ensure objective verification and safeguard against fraudulent claims.

⚠️ Summary Overview (Simplified)

• Return is permitted only under rare and exceptional circumstances.
• Both delivery and return charges are entirely the customer’s responsibility and non-refundable.
• Refund covers only the item’s base value, post successful receipt at India warehouse.
• Provision of videos and photographs is mandatory for eligibility.
• No exceptions exist beyond the scope of this policy.